Privacy & Cookies Policy

This privacy policy (“Policy”) describes how Santa Cruz Surf Lodge LDA (“Company”) collect, use and share personal information of consumer users of this website, www.surflodgesantacruz.com (the “Site/s”) and its derived web sites versions using different language and localizations: the German version (surflodgesantacruz.de), the Italian version (surflodgesantacruz.it), and any other future inside EEA area.
Our Company is aware that the security of your privacy while using our web-site is an important issue for you. We take protection of your personal data very seriously. Therefore we would like to inform you about our data security measures.

What we collect

We get information about you in a range of ways.

  • Information You Give Us. We collect your‎ name, postal address, email address, phone number, demographic information (such as your gender and age) as well as other information you directly give us on our Site. Example: when you fill our contact of booking forms you give as some of your data. Other data could be required when you confirm your reservations c/o our surf lodge, if not provided before. Personal data that you give us directly using all other communication systems (letters, SMS, phone calls, … ) will be treated also accordingly with our privacy policy.
  •  Information Automatically Collected. We could automatically log information about you and your computer. For example, when visiting our Site, we log your computer operating system type, browser type, browser language, pages you viewed, how long you spent on a page and information about your use of and actions on our Site. In order to protect your privacy we take all reasonable measures today available on our web sites, more details provided on cookies sections here below.
  •  Cookies. We may log information using “cookies”. Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them – or systems erase it in order to recover space in your hard disk) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the web site more useful to you and to tailor the experience with us to meet your special interests and needs. Some cookies could be required in order to get a nice experience on our web sites. Note: we prepared a general technical paper about cookies available outside our privacy policy, we posted below the end of the policy, here you could find pro and cons of using cookies and how disable it.

Use of personal information

We use your personal information as follows:

  • We use your personal information to respond to comments and questions and provide our customer services. We means providing: lodging and surf courses offered by our company.
  • We use your personal information to send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

Sharing of personal information

We may share personal information as follows:

  • We may share personal information with other users only with your written consent. Those uses will be subject to their privacy policies (1). Our company does not share personal data for marketing purposes with any other entity (companies or people).
  • We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business, or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding (1).
  • We may share personal information for legal, protection, and safety purposes (1).
  • We may share information to comply with laws (1).
  • We may share information to respond to lawful requests and legal processes (1).
  • We may share information to protect the rights and property of Surf Lodge Santa Cruz Lda, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use (1).
  • We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person (1).
  • We may share information with those who need it to do work for us (1).
  • We may also share only aggregated and/or anonymized data with others for their own uses (1).

(1) All those uses will be subject to the respective users privacy policies. Our Company if you will ask “to be forgotten” will do any reasonable effort to ask the erasing of your personal data.

Information choices and changes

  • Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.
  • You may send requests about personal information to our Contact below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.
  • You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you. More detailed technical information about cookies are provided here below inside a technical general cookies info section.

Right of Access and Correction

You have the right to review and amend any personal data stored in our system if you believe it may be out of date or incorrect. Just send an email to our address given in the imprint and here below.

Right of Cancellation

You have the right at any time to withdraw your consent to the use of your personal data in the future (“right to be forgotten”). Again, just send an email to the address given in the imprint and here below.

Data Retention

We only retain personal data for as long as is necessary for us to render a service you have requested or to which you have given your consent, except where otherwise provided by law.

Security

Company applies technical and organizational security precautions to protect your data from manipulation, loss, destruction or access by unauthorized persons.

Cookies and Links

We are using specific cookies and we are providing links on our web site.

Links

We offer links to third party websites, the contents of which are not within our control. Therefore, we cannot provide any guarantee for the content of these pages, which are the responsibility of the respective supplier or owner, and subject to the respective privacy policies. Example: in our “how to get us” web page you could find links to sairport web site, airlines, bus line companies, etc., all are subject to their respective privacy policies.

Privacy and data protection policy for Facebook & Instagram Links

Our website contains links web sites operated by the social network Facebook an Instagram. These systems are exclusively operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA (Facebook). The links are clearly visible on our website through the use of the Facebook and Instagram logos. The sole responsible for your data protection is Facebook: for more info visit his dedicated page: https://www.facebook.com/policies; and Instagram follow this link: https://help.instagram.com/155833707900388.

Instagram feed plugin

We use an “Instagram Feed plugin” to display our social media content on our website. As a result, our website makes requests to Instagram’s servers in order to get the data to populate the feed(s) and to display images and videos. These requests make your IP address visible to Instagram, who may use it in accordance with their data privacy policy: https://help.instagram.com/519522125107875

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of our web sites, to prepare reports on its activities and share them with other Google services. We use this in order to improve the experience in visiting our web site.
In order to take care of your privacy, complying with new GDPR rules and local laws we disabled inside Google Analytics the functions related with re-marketing, and use of any data for its advertising network inside our analytics accounts and we anonymized your IP address before this will transmitted. In addition we set up an automatic time erasing of the data inside Google Analytics.
Google privacy policy is in a continuous updating process so we will suggest to follow the below link. From our side we will do all reasonable efforts in order to update our Google analytics settings and usage.
Personal data collected Cookie and Usage Data. Place of processing: USA. Find Google’s privacy policy here: https://policies.google.com/privacy?hl=en

Others Plugin

All others plugin installed are not useful or not set up in order to collect personal data.

Contact information

We welcome your comments, requests or questions about this privacy policy. You may also contact us at our address:
Santa Cruz Surf Lodge LDA
Avenida fonte de Perreira Melo n°3, 11 exq.
1050 115 –  Lisboa – Portugal
email: info@surflodgesantacruz.com

Changes to this privacy policy

Surf Lodge Santa Cruz LDA reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this site following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.

More Technical General Information About Cookies

What is a cookie?
Cookies are very small text files that are stored on your computer when you visit some websites.
Cookies help identify your computer so a website can tailor a user’s experience, track shopping basket contents and remember where you are in the order process.

What They Store
Cookies do not usually store sensitive information about you, such as credit card or bank account information, photographs, your ID or personal information, etc. The data stored are technical, personal preferences, content personalization, etc.
The web server does not associate you as a person, but your web browser. In fact, if you regularly browse with Internet Explorer and try to browse the same web with Firefox or Chrome you will see that the web does not realize that you are the same person because it is actually associating the browser, not the person.

Types of Cookies

We would liek note that we are not using all this kind a cookies.

  • First Party Cookies: One of the key attributes of a cookie is its ‘Host’ – this is the domain name of the site that ultimately sets the cookie. Only the host domain can retrieve and read the contents of the cookie once it has been set. If the host name is the same as the domain in the browser address bar when it is set or retrieved, then it is a First Party Cookie. First party cookies are only set or retrieved by the website while you are visiting it, so they cannot normally be used to track activity or pass data from one site to another. However the owner of that website can still collect data through their cookies and use that to change how the website appears to the user, or the information it displays. Of course they can also collect the data and use it outside their website, and even sell it on to other organisations. However, if they do this it must be explained in the site’s privacy policy. Most desktop browsers allow you to see a list of the cookies that have been set – and they will normally be listed by the host domain value.
  • Third Party Cookies: If the host domain for a cookie is different to the one in the browser bar when it was downloaded, then it is a third party cookie. They are usually placed in a website via scripts or tags added into the web page. Sometimes these scripts will also bring additional functionality to the site, such as enabling content to be shared via social networks. Online advertising is the most common use of third party cookies. By adding their tags to a page, which may or may not display adverts, advertisers can track a user (or their device) across many of the websites they visit. This allows them to build up a ‘behavioural profile’ of the user, which can then be used to target them with online ads based around their ‘calculated’ interests. Use of cookies for this purpose is often seen as intrusive and an invasion of privacy. Such activity is one of the drivers behind the development of new privacy laws, especially the EU Cookie Law.
  • Session Cookies: Session Cookies are only stored temporarily in the browser’s memory, and are destroyed when it is closed down, although they will survive navigating away from the website they came from. If you have to login to a website every time you open your browser and visit it – then it is using a session cookie to store your login credentials. Many websites use session cookies for essential site functions, and to make sure pages are sent to the browser as quickly and efficiently as possible.
  • Persistent Cookies: are created by giving them an expiry date. If that expiry date is reached, it will be destroyed by the computer. If the expiry date is not set then it is automatically a session cookie. Persistent cookies are also used to track visitor behaviour as you move around a site, and this data is used to try and understand what people do and don’t like about a site so it can be improved. This practice is known as Web Analytics. Since Google started providing its own analytics technology free of charge to website owners, almost all websites use some form of it – although there are also paid-for services available to rival Google’s. Analytics cookies are probably the most common form of persistent cookies in use today.

What Happens if Cookies are Disabled?

To understand the consequences of disabling cookies, we will show you some examples:

  • You can not share content of this site on Facebook, Twitter or any other social network.
  • The web site will not adapt content to your personal preferences, as often happens in online stores.
  • You can not access the personal area of ​​the web, such as My Account, or My Profile or My orders.
  • Online stores: It will be impossible to buy online, you will need to order by calling or visiting the physical store if there is one.Not be possible to customize your geographic preferences as time zone, currency or language.
  •  The website can not perform web analytics about visitors and web traffic, making it difficult to be competitive anywhere.
  • You can not write on the blog, you can not upload photos, post comments, evaluate or rate content. The web may not know whether you are a human or an automated application that publishes spam.
  • No advertising may be personalised, which will reduce the web advertising revenue.
  • All social networks use cookies, if disabled you can not use any social network.

How to Manage Cookies

Almost all modern browsers provide ways for you to control how your computer handles cookies. This includes the ability to block all or different types of cookies – and preventing them from being placed on your machine in the first place. They also enable you to delete the cookies that you already have. However each browser is different – and some offer more fine-grained control than others, or at least control that is easier to find. Anyone wishing to take better control over their online privacy would be well advised to spend some time familiarizing themselves with the controls in their browser. However, below we provide a bit of an overview for the most common browsers.
Browsers are of course found on smartphone and tablets as well as traditional computers. Generally speaking smartphone browsers do not provide anywhere near the level of functionality in respect of cookie controls that ones on your PC or laptop do. However this is changing quickly so it is worthwhile trying to find out what controls you can make use of.
Update information about cookies and how manage it could easily found on the web, for example at this link: https://www.wikihow.com/Disable-Cookies

How to disable cookies in your browser

Here’s how to prevent new cookies from being installed and how to delete existing cookies. The exact procedure depends on which browser you are using.

Internet Explorer

To prevent new cookies from being installed and delete existing cookies:

http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies

Firefox

To prevent new cookies from being installed:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

To delete existing cookies:

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Google Chrome

To prevent new cookies from being installed and delete existing cookies:

https://support.google.com/chrome/answer/95647?hl=en

Safari

To prevent new cookies from being installed and delete existing cookies:

http://help.apple.com/safari/mac/8.0/#/sfri11471